Integrating Primary Health Care Service (IPHCS)

6 Healthy & Active images of varying ages


Welcome to your Integrating Primary Health Care Services community

This collaborative platform has been created and reinvigorated for you as a tool for resources, support and collaboration.

We encourage you to:

  • use 'The Hub', where you can participate in discussions with your fellow IPHCS Service Providers;
  • collaborate with your IPHCS colleagues in 'News, Reviews & Issues' by sharing ideas, stories, articles, problems and solutions.

We’ll endeavour to keep you up to date with relative news & reviews, workshops and webinar. Keep track of your important dates with helpful calendars.

Visit your IPHCS Partners websites to keep up to date with their progress and importantly, contact any of your Country SA PHN support team for assistance or advice.



Welcome to your Integrating Primary Health Care Services community

This collaborative platform has been created and reinvigorated for you as a tool for resources, support and collaboration.

We encourage you to:

  • use 'The Hub', where you can participate in discussions with your fellow IPHCS Service Providers;
  • collaborate with your IPHCS colleagues in 'News, Reviews & Issues' by sharing ideas, stories, articles, problems and solutions.

We’ll endeavour to keep you up to date with relative news & reviews, workshops and webinar. Keep track of your important dates with helpful calendars.

Visit your IPHCS Partners websites to keep up to date with their progress and importantly, contact any of your Country SA PHN support team for assistance or advice.


Kite Support App

Hi All, 
COVID-19 has created dramatic changes in our work and personal lives. The uncertain journey ahead in terms of restrictions and second waves can be destabilising and concerning.

Supporting people through this time, in terms of wellbeing, engagement and connection is critical.

Here at Country SA PHN we know it is important to take care of our primary health workforce. In recognition of this, we are providing free access to the Kite Support app to anyone working within primary health in country South Australia. We offer this support to help maintain workforce wellbeing and assist in workplace and individual resilience development. This wellbeing support helps to underpin the success of our shared goals and the region’s long term health outcomes.

About the Kite Support app


The app has been created by a team of experts with a resilience and strengths program specifically for the challenges of COVID-19. This is a supportive resource that includes self-paced mindfulness modules and a journal and daily reminders that can be scheduled for you.

Who can access the app?

Country SA PHN is proud to provide free access to the Kite Support app for all people working within a primary health related role in country South Australia, including GPs, practice managers, nurses, pharmacists, administration, mental and allied health workers.

How to access the app

For more information on the app and to register for free access please visit our website.


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  • Eligibility of Access

    by kknowles, over 5 years ago

    The third topic identified was Eligibility of Access

    The solutions discussed were as follows:

    • Q & A for GP’s for better clarification of access to service
    • Utilise Health & Wellbeing Advisor/Care Coordinators to allocate client incorrect navigation pathway
    • Data extraction tool – PenCat (practices) digital notes
      • (RFDS success)
      • - communication inc. GPs
      • - explore access
    • Communication
      • - PQI identify eligible clients ??
    • *How can practice profiles be available to commissioned services to target service delivery?
      • Data Sets: info not accurate – census/self-reported
      • Confidentiality
      • Willingness to share data
      • Who will have these discussions?
  • Workforce

    by kknowles, over 5 years ago

    The second issue identified was Workforce

    The solutions discussed were as follows:

    • Promote (health jobs Career) opportunity into schools etc.
    • Expose/training (short term) to regional areas
    • Bring clinical education/training to regional areas
    • Good clinical structure
    • Better financial incentive for service – outreach work
    • Flexibility in workforce
    • Lack of competitors due to (NDIS) – more staff needed in metro
  • Communication/Engagement:

    by kknowles, over 5 years ago

    The first topic identified as an issue was communication/engagement

    The solutions discussed were as follows:

    • Meet with relevant stakeholders
    • - set regular partnership meetings
    • Establishing/developing a partnership approach understanding or terms of reference
    • Develop a meaningful ‘stepped care’ referral document
    • Concierge/CC – pivotal to facilitation of comms/engagement
    • Learn from other good working models
      • - MH stepped care
      • - Aboriginal Health

  • March 2019 Workshop Update

    by kknowles, over 5 years ago

    At the recent IPHCS Workshop, we promised that we would create a space on this platform to discuss the challenges and barriers that were raised. Under Issues & Solutions, you will find a discussion topic for each of the top three issues identified at the workshop.

    You can also add new 'Issues' for discussion.