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Country SA PHN is undertaking this survey to gain an understanding of your experiences in accessing the health system in South Australia. 

We want to hear the story of your experiences and what matters to you.  Your story might include: 

• Your experiences of finding and accessing the health care professionals you need; 
• How easy it is for you to attend services; 
• Are there waiting times for care you need in your area; and 
• If you have out-of-pocket costs for the services you need.

Your stories will help guide Country SA PHN in our commissioning work and in collaboration with our health system partners, strive to meet the needs you have identified.

We would like you to answer each question before moving to the next.   If you need to change a previous response, you are able to go “back” and make desired changes.  

The following questions are about what helps or prevents you and your community from accessing things which improve your health and wellbeing.

Local Health Clusters are seeking to engage with country South Australian communities through the survey below.
The Local Health Clusters would like to draw on your practical experiences after being discharged from hospital or consulting with specialists to determine whether the communication between your health professionals serves country South Australians as well as it could, or whether there is a need for improvements.

 Through your practical experiences we would like to better understand the adequacy of:

•  the communication between General Practitioners and Surgeons pre and post-surgery
• the transition to local health services post-operatively

 We would also like to understand how these systems impact on clients’ post-operative care.

 The Local Health Clusters are a series of local community associations who meet to consider local issues and provide views and opinions to Country SA PHN.

 The results of this short survey will form the basis for Local Health Clusters to advocate to facilitate improvements should they be required.

 This is your chance to have your say about the quality of care you and your community is receiving and make suggestions for the future.

In response to the Aged Care Royal Commission, the Australian Government are funding Primary Health Networks (PHNs) to establish and maintain a network of Care Finders for older people in the community.
The Care Finder purpose is to provide navigation support to help older people to understand and access aged care and connect with other relevant supports in the community.

Country SA PHN are currently exploring needs and services related to care navigation for all older people in the country SA region.
This has included finding out from key service providers and industry stakeholders the difficulties and challenges they see in navigating and access to services.      

We would be keen to gain your perspective of what is going on the ground in your region.

This information will support Country SA PHN understanding of how older Aboriginal people in your region navigate and access services, and will be used to support our explorative analysis of regional need for the Care Finders network.